Privacy Policy

Last updated: [DATE]

KUN TRADING LLC ("KUN", "we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

This policy applies to all personal data collected through our website, mobile applications, email communications, and any other channels where this policy is referenced.

We comply with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and applicable data protection regulations.

1. Information We Collect

Information you provide directly:

When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect: your full name, email address, phone number, shipping and billing address, and payment information (processed securely by our payment gateway — we do not store card details).

Information collected automatically:

When you visit our Site, we automatically collect certain technical data including: your IP address, browser type and version, device type, operating system, pages visited and time spent on pages, referring website, and general location data (city/country level).

Information from third parties:

We may receive information from our payment processor, shipping partners, and analytics providers to fulfil orders and improve our services.

2. How We Use Your Information

We use your personal data for the following purposes:

•  To process and fulfil your orders, including shipping and payment processing

•  To communicate with you about your orders, account, and enquiries

•  To send marketing communications (only with your explicit consent)

•  To improve our website, products, and customer experience

•  To detect and prevent fraud or unauthorised activity

•  To comply with legal obligations under UAE law

We will not use your personal data for purposes incompatible with those stated above without your consent.

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contractual necessity: Processing required to fulfil your purchase and deliver products to you.

Consent: For marketing communications and non-essential cookies. You may withdraw consent at any time.

Legitimate interest: For fraud prevention, website security, and service improvement.

Legal obligation: Where required by UAE law or regulation.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

Cookie type	Purpose	Duration
Essential	Required for site functionality (cart, checkout, login sessions)	Session / up to 1 year
Analytics	Help us understand how visitors use the site (page views, traffic sources)	Up to 2 years
Marketing	Used to deliver relevant ads and measure campaign performance	Up to 2 years

 

You can manage your cookie preferences through your browser settings. Disabling essential cookies may affect site functionality.

5. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data. We may share your information with:

Service providers: Payment processors, shipping couriers, email platforms, and analytics providers who process data on our behalf and are contractually bound to protect it.

Legal authorities: Where required by UAE law, court order, or government regulation.

Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. You will be notified of any such change.

All third-party service providers are required to maintain the confidentiality and security of your data and may only use it for the specific purpose for which it was shared.

6. International Data Transfers

As we ship internationally and use global service providers (e.g. Shopify, payment gateways), your data may be transferred to and processed in countries outside the UAE. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with UAE PDPL requirements.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

•  Order and transaction data: retained for 5 years (UAE commercial law requirement)

•  Account data: retained while your account is active, deleted within 30 days of account closure

•  Marketing data: retained until you unsubscribe or withdraw consent

•  Analytics data: retained in anonymised form

8. Your Rights

Under the UAE PDPL, you have the following rights regarding your personal data:

Right of access: Request a copy of the personal data we hold about you.

Right to correction: Request correction of inaccurate or incomplete data.

Right to deletion: Request deletion of your personal data, subject to legal retention requirements.

Right to restrict processing: Request that we limit how we use your data.

Right to withdraw consent: Withdraw consent for marketing communications at any time.

Right to data portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at support@kun.com. We will respond within 14 days.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption on all pages, secure payment processing through PCI-compliant gateways, restricted access to personal data on a need-to-know basis, and regular security reviews.

While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any breach in accordance with UAE law.

10. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a person under 18, we will delete it promptly.

11. Marketing Communications

We will only send you marketing emails if you have explicitly opted in (e.g. by subscribing to our newsletter or checking the marketing consent box at checkout). Every marketing email includes an unsubscribe link. You can also opt out at any time by contacting us at support@kun.com.

Opting out of marketing will not affect transactional communications (order confirmations, shipping updates, etc.).

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

Where changes are significant, we will notify you by email or through a notice on our Site.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Email: support@kun.com

Address: KUN TRADING LLC, [INSERT ADDRESS], United Arab Emirates

Response time: Within 14 days of receiving your request